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From Ebay Zero to Power-Selling Hero: Using Feedback Effectively
When I talk about feedback to new Ebay sellers, I usuallycompare it to having one note posted on the door of a brick-and-mortar business for every transaction. At almost any business--no matter how bad the service--you would have a lot of positive transactions; and thus a lot of positive notes. As a potential shopper, you probably wouldn't bother to read all of these positive notes. Instead, you'd look to see if there were any negatives. If you were planning to eat at a restaurant and youfound a bunch of notes in big, red marker that saidthe food was moldy; the waiter dumped hot coffee onme on purpose; and the manager chased me out of thestore with a gun, you probably wouldn't gothere--or at least you'd think twice about it. And likewise, if you wanted to buy an engagement ring, but you found a number of notes on the localjeweler's door that said I bought an engagement ring.The diamonds were fake. And the owner refused to giveme a refund, you would drive out of town to anotherjeweler. Feedback is a powerful tool that will ensure eitheryour success or failure selling on Ebay. This is whyit is so important to use feedback carefully. You should do everything possible to see that each ofthe following happens: 1) every buyer gives you feedback; 2) all of that feedback is positive; and 3) every dispute or misunderstanding is resolved, resulting in: a) positive feedback,b) mutually-withdrawn feedback, or c) neutralfeedback. A lot of Ebay sellers have a written feedbackpolicy that requires the buyer to post feedbackif they want feedback from the seller. This allows the seller to factor in the buyer's feedback when leaving feedback. It also forcespeople who wouldn't otherwise give feedback to do so. I personally do not use this system. When I receive payment, I leave feedback immediately. My feedback is always positive and descriptive. If I have something bad to say, I try to work it out with the buyer first, rather than posting negative feedback. In the example I used above, giving negative feedbackto a buyer would be the equivalent of a store owner driving out to the buyer's house and posting a big, nasty letter on the person's door for everyone in the neighborhood to see. Leaving negative feedback like this is not only is a bad reflection on my business, but it can also prompt retaliatory negative feedback from the buyer. Afterall, if someone left that nasty note on yourdoor for all of your neighbors to see, wouldn't you at least exercise your right to leave a response on the door of that someone's business? . . .again, this is why it is so important to avoid these exchanges altogether. In general, it is pretty easy to avoid negative feedback as an Ebay seller. If you create a clear store policy and adhere to it, give refunds when they are warranted, and communicate with your customerswhenever there is a problem, you shouldn't ever haveto worry about negative feedback. http://www.workathomerightnow.net/ebay.html -Written by Isaiah Hull, author of "How to Profiton Ebay In Seven Days Without Spending A Single Penny." For a limited time only you can get a pre-publication copy of his book for ONE-FOURTH the post-publication price!
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Sold! Klimt’s ‘Portrait of Miss Lieser’ fetches $32M at auction… but who was she? The Times of Israel Long-lost Klimt painting sells for $37 million at auction The Seattle Times 1991 Audi V8 Quattro DTM race car up for auction Motor Authority Queen Elizabeth's personal Daimler Majestic is up for auction — and you don't need to be a royal to afford it New York Post Russ Heath's Early 1950s Marvel/Atlas War Comics, Up for Auction Bleeding Cool News Ukraine Auctions Off $200M Russian Yacht The Maritime Executive Rex the Wonder Dog's First Appearance and Origin, Up for Auction Bleeding Cool News Crusade for Kids Auction in North East erienewsnow.com Seneca County faces lawsuit over auction sales FingerLakes1.com Investors Flock to Two-Year U.S., German Bond Auctions but For Different Reasons The Wall Street Journal Letters to the editor: Art auction collab success! - Riverhead News Review Riverhead News Review 74th Annual Hopkinsville Rotary Auction Tops $560000 wkdzradio.com Hopkinsville Rotary Auction wraps up with record-breaking numbers | NewsRadio 1230 AM/99.3 FM - WHOP 'I was just talking to my significant other': Travis Kelce and Taylor Swift's $122,000 surprise at auction 9Honey Celebrity Al Capone's “Sweetheart” Colt .45 Pistol Announced for Auction by Richmond Auctions StreetInsider.com De Beers Moves Auctions HQ to Botswana IDEX Online ESTATE AUCTION - Hwy 287 S of | Auctions | bozemandailychronicle.com Bozeman Daily Chronicle Sonja Morgan is auctioning her NYC townhouse after 11 years spent on and off the market New York Post A Castle Built for a Carnegie Will Sell at Auction Mansion Global Long-Lost Klimt Painting Sells for $37 Million at Auction The New York Times Indian art surges while Chinese antiquities hold firm in Asia Week auctions South China Morning Post ViaBTC auctions 'epic sat' after mining Bitcoin's halving block and holding back rewards - The Block R.A.C.E Fund To Host Annual Online Auction Fundraiser Thoroughbred Daily News Portrait by Gustav Klimt sells for $32m at Vienna auction Al Jazeera English Crusade for Kids Auction erienewsnow.com A Buyer’s Guide to Wine Auctions SevenFifty Daily U.S. Treasury auctions off $44 billion of the seven year notes at a high yield of 4.716% - ForexLive John Lennon’s ‘Help!’ Guitar Headed to Auction After Spending the Last 50 Years in an Attic Rolling Stone 1995 Ford Econoline E-150 Conversion Up For Auction Ford Authority Lucky Hit, another Clarke County historic home, goes on the auction block The Winchester Star 'Helen's Pajama Party' and silent auction returning to Grand Forks after COVID-19 hiatus Grand Forks Herald Oxford, Maine auctions off abulance NewsCenterMaine.com WCSH-WLBZ Muhammad Ali’s former lawyer auctions off hundreds of items signed by ‘The Greatest’ KTLA Los Angeles US sets plan for 12 offshore wind auctions over five years 1470 & 100.3 WMBD GAA Classic Cars at The Palace auction draws thousands Greensboro News & Record Kentucky Wildlife auction surplus sale scheduled for May 6 Kentucky Today To Make Auctions Greener, Publishers Need More Data – And A Guarantee They Won’t Go Broke In The Process AdExchanger |
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